FAQ
Frequently Asked Questions
To enhance your customer experience, we highly value your feedback. If you have any inquiries, please contact us via email at support@detoxopia.com.
Q: Where do you ship from?
A: We ship from our partner warehouses and factories located across the US, Canada, Australia, New Zealand, Europe, and the United Kingdom. If you order multiple items, please expect separate shipments, as our different factories specialize in various manufacturing areas.
Q: Where can I place an order from?
A: You can place an order from any country; we offer global shipping.
Q: Is shipping really free?
A: Yes, we offer free worldwide shipping on all items.
Q: Where is your company located?
A: Our main office is in the United Kingdom, with suppliers located in the US, Canada, Australia, New Zealand, Europe, and the United Kingdom.
Q: Which currency will I be charged in?
A: All orders are processed in USD. Although the cart may display multiple currencies, checkout will be conducted in USD using the latest exchange rate.
Q: Will I receive a confirmation number when I place my order?
A: Yes, every customer receives an order confirmation number. Please contact us if you do not receive one within 24 hours.
Q: Who should I contact if I have a problem with my order?
A: Please forward all inquiries to support@detoxopia.com.
Q: Is checkout on this site safe and secure?
A: Absolutely. All purchases are secure and protected. We use SSL encryption to ensure your credit card information is 100% safe.
Q: How long will it take for my items to arrive?
A: Delivery typically takes 2-8 business days, depending on the product and shipping location.
Q: How long will it take to receive a tracking number?
A: Tracking numbers are usually provided within 2-5 business days.
Q: If I enter my email address, will you sell my information?
A: We respect your privacy. Your email address is used solely for follow-up communications and to send newsletters featuring promotions and discount coupons.
Q: Will I need to pay customs fees?
A: Most countries do not require customs fees for single-item purchases. However, the requirement may vary based on your location and if you order multiple items.