Return and Refund Policy
Detoxopia Return and Refund Policy
Simple and Transparent Returns: At Detoxopia, we stand behind the quality of our unique products. If you're not completely satisfied with your purchase, our return policy is designed to be simple and hassle-free.
Return Process:
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Requesting a Return: To initiate a return, please submit a request through our customer service portal. Our team will review your request and provide you with the necessary details to proceed.
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Return Timeframe: You must register your return request within 14 days of receiving your order.
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Sending the Product Back:
- Once your return request is validated, you have 7 business days to send the product back to us.
- Please use a reliable delivery service and keep a record of the tracking number.
- Ensure the product is returned in its original condition, including all packaging and accessories.
Refund Eligibility:
- A refund will be processed once we receive the returned item and confirm that it meets our return conditions.
- Please note that the original shipping fees are non-refundable.
- Refunds will be issued to the original method of payment.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. We will prioritize the resolution of such issues, including exchanges or refunds where applicable.
Exclusions:
- Certain items may not be eligible for return due to their nature. (This includes, perishable goods, custom-made products etc).
Customer Support: Our customer support team is here to assist you with any questions or concerns regarding your return.
Note:
- Detoxopia reserves the right to refuse returns that do not meet our policy requirements.
- We are not responsible for returns lost or damaged in transit.
Why Shop With Confidence at Detoxopia:
- We are committed to ensuring your satisfaction with every purchase.
- Our team is dedicated to providing clear, concise, and fair return processes.
- Detoxopia is your trusted partner in discovering unique and quality products for an exceptional shopping experience.