Return and Refund Policy

Detoxopia Return and Refund Policy

Simple and Transparent Returns: At Detoxopia, we stand behind the quality of our unique products. If you're not completely satisfied with your purchase, our return policy is designed to be simple and hassle-free.

Return Process:

  1. Requesting a Return: To initiate a return, please submit a request through our customer service portal. Our team will review your request and provide you with the necessary details to proceed.

  2. Return Timeframe: You must register your return request within 14 days of receiving your order.

  3. Sending the Product Back:

    • Once your return request is validated, you have 7 business days to send the product back to us.
    • Please use a reliable delivery service and keep a record of the tracking number.
    • Ensure the product is returned in its original condition, including all packaging and accessories.

Refund Eligibility:

  • A refund will be processed once we receive the returned item and confirm that it meets our return conditions.
  • Please note that the original shipping fees are non-refundable.
  • Refunds will be issued to the original method of payment.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. We will prioritize the resolution of such issues, including exchanges or refunds where applicable.

Exclusions:

  • Certain items may not be eligible for return due to their nature. (This includes, perishable goods, custom-made products etc).

Customer Support: Our customer support team is here to assist you with any questions or concerns regarding your return.

Note:

  • Detoxopia reserves the right to refuse returns that do not meet our policy requirements.
  • We are not responsible for returns lost or damaged in transit.

Why Shop With Confidence at Detoxopia:

  • We are committed to ensuring your satisfaction with every purchase.
  • Our team is dedicated to providing clear, concise, and fair return processes.
  • Detoxopia is your trusted partner in discovering unique and quality products for an exceptional shopping experience.